Refund & Cancellation Policy

Last updated: September 12, 2026

1. Scope

This policy applies to all travel bookings and reservations executed by Quota Solutions (a trade name of Virtooall Core) on behalf of corporate clients through our managed travel desk services.

2. How Our Travel Fulfillment Works

Quota Solutions acts as a corporate travel management intermediary. We execute bookings through wholesale B2B travel supply channels (including our wholesale travel network partners and similar Master B2B networks) on behalf of authorized corporate clients. We do not own or operate hotel properties, airlines, or ground transportation services.

3. Cancellation Policy

Cancellation terms are determined by the specific wholesale fare rules selected at the time of reservation confirmation. These rules are communicated to the corporate client prior to booking execution and are documented in the booking confirmation.

General cancellation framework:

• Free Cancellation Rates: If a "free cancellation" rate was selected, the booking may be cancelled without charge up to the deadline specified in the booking confirmation (typically 24–72 hours before check-in, depending on the property and rate type).
• Non-Refundable Rates: If a "non-refundable" rate was selected at booking, no refund is available upon cancellation. This is clearly indicated before booking execution and in the confirmation.
• Partial Refund Rates: Some rates carry tiered cancellation fees based on proximity to the check-in date. The specific penalty structure is defined in the fare rules and communicated at booking.

4. Modification Policy

Booking modifications (date changes, guest name changes, room type changes) are subject to:

• Availability at the time of the modification request
• The modification terms in the original fare rules
• Potential rate adjustments if the modification results in a different rate tier

Quota Solutions will make best efforts to accommodate modifications but cannot guarantee availability or unchanged pricing. Modification requests must be submitted to our travel desk team in writing (email) by the authorized corporate account holder.

5. Refund Processing

Where a refund is applicable under the fare rules:

• Refunds are processed within 5–15 business days of cancellation confirmation
• Refunds are processed within 5–15 business days of cancellation confirmation and are returned via the original payment method used for the booking
• Refund amounts are determined by the wholesale supplier's cancellation penalty schedule, not by Quota Solutions's service fees
• Quota Solutions's service/management fees (if separately charged) are non-refundable unless otherwise agreed in the corporate service agreement
• Currency fluctuations: Refunds are settled in the original currency of the invoice. Quota Solutions is not responsible for any variance in the final amount received due to foreign exchange rate fluctuations or intermediary bank fees on the client's side

6. No-Show Policy

If a guest does not arrive at the property on the confirmed check-in date without prior cancellation ("no-show"), the full booking amount is typically charged by the supplier. Quota Solutions is not able to process refunds for no-show bookings unless the wholesale supplier agrees to an exception.

7. Force Majeure

In cases of force majeure (natural disasters, pandemics, government-imposed travel restrictions, or similar extraordinary events), Quota Solutions will work with the wholesale supplier to secure the most favorable outcome for the corporate client, which may include date changes, credit vouchers, or partial/full refunds, subject to the supplier's policies.

8. Disputes

If a corporate client disputes a cancellation charge or refund amount, Quota Solutions will:

• Provide the original fare rules and booking confirmation as documentation
• Escalate the dispute to the wholesale supplier on the client's behalf
• Communicate the supplier's resolution within 10 business days

9. BPO Services Cancellation

Cancellation of BPO service engagements (offshore staffing, CRM development, AI automation) is governed by the terms in individual service agreements, not this travel refund policy.

Payment Statement Identification

Charges from Quota Solutions may appear on your statement as QUOTA SOLUTIONS, VIRTOOALL CORE, or PAYPAL *VIRTOOALL. These are all legitimate charges from our company. Contact info@quotasolutions.net with any questions before disputing a charge.

10. Contact

For cancellation or refund requests: info@quotasolutions.net

For urgent booking modifications: WhatsApp +1 (718) 536-9534